Dana Casey offers a 30-day satisfaction guarantee on all products. If you're not satisfied, please contact me and you will be given a full refund within 30 days of your purchase. From 31-90 days, Dana Casey will allow you to exchange your product. All returned items must be in original packaging and in resaleable condition. Returns are not available for custom orders. Please note that return shipping charges are the responsibility of the purchaser, unless the item is damaged or was shipped in error.